@denvercustomer @kollak we wanted to follow back up with you both about your requests for REI to issue prepaid shipping labels for your returns. In this unprecedented time, our teams are working as fast as they can to serve all of our customers' needs, including processing the returns we are receiving. Unfortunately, with the current level of returns we have received, and the possibility of further disruptions to our normal business operations, we simply are not able to facilitate a different return process than the one we currently have in place. If you have additional concerns, we would recommend contacting our Customer Support team at 1-800-426-4840 to discuss your options, noting that call times are longer than normal due to higher-than-normal call volume.

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