I had a similar experience just now with a customer representative online. I really would like to return the two jackets I ordered because neither fits me. Normally I would return at my local store, but it is closed. I understand that you have a year-long return policy, but given the current situation with COVID-19 and economic uncertainty, it is stressful for me to have to wait for over $600 to be refunded back to me. I feel strongly that since there is currently no way to return in store that REI should be providing pre-paid return labels to customers rather than making us wait in limbo until stores re-open.