I would like to use my dividend and 20% member coupon to order a large item (either a car top carrier or hitch bike rack) and pick it up (perhaps eventually) at my nearest REI store. Is that still possible given REI's closure amid the COVID-19 pandemic?

Thank you very much,



@buski thanks for reaching out! With the current closure of our stores, unfortunately, you will not be able to ship any items to the store for pick-up; instead, you will need to have the items shipped to your home. We are currently honoring free standard domestic shipping on all items, including oversized items (which yours would be!). Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.

Wonderful, JenK. Thank you for your speedy reply. I appreciate REI's policy during these unusual times, and will continue to support REI for as long as I can get outside!