@jonsullieven though you posted this question on the "Ask an REI Employee" board, you may also get suggestions from other members of the community. We wanted to provide a friendly reminder (from our User Guidelines) that "only posts from a user with the “REI Employee” rank should be regarded as employee-generated content."

It looks like @Buzz offered some good advice on contacting Osprey Customer Service. Our team at your local REI can also help with a pack adjustment as well as the option for return. You can also call REI Customer Support at 1 (800) 426-4840 for return options.