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@JR1, as you can see from the answers above, we sell used gear in a few places and we therefore have a few different processes! For clarity:

  • For the used products you can see on our website, we clean certain items as necessary, like sleeping bags and garments that show heavy wear. For other used items sold online, as @Rob6 describes, they may/may not be cleaned.
  • As @REI-MichelleW mentioned, most used gear we sell in our stores' garage sales are sold 'as is' (and have not been cleaned) - one exception to this would be sleeping bags and pads that are sold in CA are cleaned as required by state laws.

Hope this helps you decide about the jacket you were considering!

At REI, we believe time outside is fundamental to a life well lived.