@Matthew one of the reasons that we are really excited about this community is our ability to hear directly from our members with their feedback on what's going well, and what's not. We really appreciate you taking the time to provide us with your experience with our Used Gear site and apologize that it's been frustrating. We have passed your comments along to our Used Gear team to ensure they are aware. Two things to consider:

  • Our used gear inventory is much more dynamic than our regular inventory, often changing daily, which leads to a much shorter amount of time we can hold those items in an individual's cart - this certainly functions differently than our non-used items on REI.com and may explain why you are seeing items "disappear" more frequently.
  • In the future, if you are having any technical difficulty with our website, please do not hesitate to reach out to our Customer Support team at 1-800-426-4840 or via Live Chat.

Thank you again for reaching out with this feedback.

At REI, we believe time outside is fundamental to a life well lived.