Thanks for reaching out!

Because your member rewards are calculated based on your purchases for an entire year, they are not visible until the beginning of the next year, typically in March. As such, your purchases in 2021 will be reflected in your member rewards that come out in spring 2022. If you have specific questions about your purchase history or account information, we encourage you to reach out to our Sales and Customer Support team at 1-800-426-4840 or via Live Chat here.

Hopefully that answers your questions, thanks!

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