Thank you for reaching out, although we are sorry it is because of this issue with your bicycle. When a problem arises with an experience in our stores, we recommend speaking with a member of the store management team. You can simply let any green vest know that you would like to speak with a manager and they should be able to assist you as soon as they are available. Our store teams are best equipped to understand your situation and work with you to find a solution. 

Hopefully this helps and you are able to find a solution soon. Thanks for being a long time REI customer!

At REI, we believe time outside is fundamental to a life well lived.