We have taken a number of precautions to ensure the health and safety of our employees, customers and communities in response to COVID-19, including our mask policy. Following Washington state's mandates, masks are currently required for all customers over the age of five in our Olympia store. If a customer is unable or unwilling to wear a face covering for health or other personal reasons, we have alternate methods of providing services, including curbside service, shopping on REI.com and choosing home delivery, virtual outfitting, and/or calling our Sales and Customer Support team. These options provide reasonable accommodations for customers with disabilities and meet the requirements of the ADA. While you may not agree with our approach, it is one that we believe meets the needs of our customers and employees while also complying with our legal obligations. Our store teams have been instructed to enforce our mask policy and not permit entry to any customer who is unwilling or unable to wear a face covering or face shield.
We have forwarded your note to the appropriate team for review.