Member since 1979, it's incredible, but every customer/staff interaction I've ever had has been absolutely delightful!
Employees have only been polite, professional and attentive.
I suspect that at times, some 'tap dance' on a subject and may overstate their personal experience on some topics, but also suspect some customers like to play 'gotcha' with empoyees is areas where the customer has great expertise and has an ego to prove it.
If your feeling a bit low, visit REI to get cheered up. Just saying.