I was lucky to work with David who explained why something would or wouldn't work with my bike at the Eugene store. I appreciate the time the employees take to explain things to their customers in order to help them understand for their bike. I'm hoping that this word gets back to him or his manager. He is so helpful and knowledgable. This makes me feel so lucky and honored to work with him and his colleagues!

Hi @dmalchow - Thank you so much for sharing this with us! We are so happy to hear that you have enjoyed the service you received from David and the bike shop at our Eugene store.

We are going to forward your note along to their manager. 

If you're keen to share, it would be fun to know what updates were made to your bike. Happy riding!

At REI, we believe time outside is fundamental to a life well lived.
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