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Why is the bike I ordered (ship to store) delayed?

I ordered my bike on Dec 6 and still have not heard from the REI store (San Carlos) as to when it would be ready.   When I checked out.  it stated that it would be ready by Dec 10. Why does it take so long for the store to assemble a bike?

1 Reply


We're sorry that your bike has not been delivered to you on the timeline that you expected. At this time there could be many reasons for the wait, including, but not limited to, shipping delays, order processing, labor queues in the bike shop, etc. We encourage you to reach out to the San Carlos REI Bike shop to inquire as to the delay and what the expected timeline is now. 

Thank you for being a customer of REI, hopefully we can get you your bike soon!

At REI, we believe time outside is fundamental to a life well lived.