Just received my SRAM PG950 9 speed cassette 11/34 and it came with 7 solid cogs and one extra cog and lock ring but didn’t come with an another cog to make it a 9 speed.
Am I missing a cog???
@MC Thanks for reaching out and we're sorry about the confusion.
It seems as though you were shipped the wrong item or it was incomplete, as the SRAM PG950 9 speed cassette 11/34 should have 9 cogs. If you are able to go in to your local store to return it and speak with an associate about a replacement that would be best. Otherwise you can reach out to our Sales and Customer Service team at 1-800-426-4840 to talk through your return options for your order.
Again, we apologize that your item was incorrect or incomplete.
Just replied to my response received from JohnJ and called Customer Service and a gentleman named Anthony was extremely helpful and has sent out another Sram PG 950 9 speed cassette and he did state I was missing a cog .
I have been a member since 1981 - 39 years and have always been given great service and why I continue to do business with REI.
Thank you very much.
Thanks for letting us know you got the help you needed and thank you for being a member of our co-op! Where did you join? If you have a moment you should share a story with us on our Share Your Member Story thread. Thanks!