Anyone run into the issue of buying a bike from REI only to have it arrive upside down in the box, no parts box, no manual, no instructions, and unsure if anything else is missing? We’re you told it was YOUR responsibility to contact the Cycling Help e-mail to resolve their screw-up? This was my experience after spending $1090 on a new bike for my son...and REI has placed the burden on me to make it right.
@Backpackernw we're so sorry to hear about the way in which we shipped your new bike to you. There are a few ways we can try to help:
Again, we apologize for how your bike arrived and hope you'll give our team of bike techs the opportunity to make it right.