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How can I replace a Sram eTap Battery?

I ride on the Sram Red eTap road bike components and one of my batteries is no longer working. I need to replace it, but I wasn't able to find any on your website. Is it possible for me to have it special ordered? Please advise. Thanks, David

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Thanks for reaching out @FP_Traveler!

Typically when our stores are open, we can occasionally place special orders through our vendors.  Unfortunately, while we are closed this is not a provision we can take advantage of. 

With that being said, we have certified bike technicians available via email at cyclinghelp@rei.com.  They might be able to offer you additional advice on obtaining this part.  Please allow a few days for a response.    

At REI, we believe time outside is fundamental to a life well lived.
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