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gift exchange

Hi,

I received TIEM indoor bike shoes (Women's size 9.5) w/ cleats and socks as a bundle for a Christmas gift. ($150.00) I need to exchange the shoes for a size 10. I want to keep the cleats and socks and exchange just the shoes. 

Thanks,

Kathryn Wiberg

 

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@kathywiberg thanks for reaching out! 

What a great gift you received! We understand that not every purchase works out, which is why we offer a 100% satisfaction guarantee. Please see our Return Policy for full details. Yes, you can return them back to any of our stores if it was purchased via an REI store, REI.com or REI-Outlet.com with proof of purchase. Here are instructions if you want to return them via return mail. 

We have removed personal information from your post to protect your privacy.

Hope this helps!  

At REI, we believe a life outdoors is a life well-lived.
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