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We did get your photos approved, thank you for uploading them. We recommend emailing firstname.lastname@example.org as they will be best equipped to answer your technical question. Please attach your photo to that email as that will better help them understand the issue. Additionally, your local REI store may be open for contactless shop services at this time, here is the list of stores offering this service.
Hope this helps!
At REI, we believe time outside is fundamental to a life well lived.