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Any INPUT wanted. I don't know if the title to a chat can be edited, as this be my first chat. I create the chat, due to the controversy created from the mfr. I am low-key in which I am not one to set on Y-T. Garmin has changed in which those coming online-chat are not answering to my topic that I bring. As I explain further, if I get that far in attempt, there is no success. On a later attempt, it was a selection to 'phone.' As the Garmin online rep I was online chatting with coinc had such timing --- in that he cut off me, once I began click to "online chat." These are just a few. BUT very interesting is the more I persist to tackle my issue of trouble with their customer service: as I keep searching for access to RE-START a new online chat. The internet searching so to FIND THE CORRECT, NEW page take longer time. Hence less accessible customer service, to the(ir) customers. Hence MORE CONCEALED.