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Broken screen on my Garmin 830 // Should I upgrade to new model?

Hi guys,

    Had a little spill yesterday on the mountain bike. Picked up a few scratches, but the screen on my 830 took a rock straight on, and was completely destroyed. I am wondering if there is a way to get it repaired. The handle bar mount was broken as well. I have had a lot of difficulty using this device, and it has been little more than a speedometer for me on the trails. Maybe there are some new updates that would be helpful? If this is not repairable, I may think about getting the 1000 series as my vision is not as good as it used to be. Any advise on this would be helpful. I purchased the unit originally to have something that could last for 3.5 plus hours on the trail and have the capability to lead me back to my start point or help if I get lost. Prior to the purchase, I used an Apple Watch, but it is pretty much done at 4 hours. I guess I could use some training as well. 

Thank you 


2 Replies

Hi @Sean1 - Sorry to hear you took a spill. Glad you're okay!

Unfortunately, REI does not offer repairs for a Garmin screen. We suggest talking to the Garmin Customer Support team at 855-607-2536 to see if they can help. 

We have reached out to our product specialists for more information on these Garmin models to help with recommendations for you. We will circle back here when we have that info for you.

Thanks for bringing this question to the community. Hopefully this helps!

At REI, we believe time outside is fundamental to a life well lived.

@Sean1  I'm sorry about your spill and I'm glad you're ok.  Both the Garmin Edge 830 and Edge 1030/1030 plus are great computers and have very similar functionality.  Both also have navigation and long battery lives.  As you know, the 1030 has a much larger screen that can be easier to use.  I'm not sure if you're aware, but you can also modify number of fields (speed, distance, etc.)  on each of your display pages on the 830, so you can have larger numbers displayed.  I own the 1030. The biggest advantage for me with the 1030 is the larger screen when I need to see the navigation maps as well as the longer batter life.  It sounds like you've had difficulty using the device and sometimes, having too many features can be daunting.  As an alternative to the Garmin devices, the Wahoo Element Roam is a worthy option that many find easy learn to use and it also has the navigation features you want.  Regardless of which computer you decide to get, we'd be happy to help get you started and show you the features.

At REI, we believe time outside is fundamental to a life well lived.