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For tent repairs we recommend working with Tent Pole Technologies. You can find their information on our REI Repair Services site here. If you are a member of the co-op, you can call 1-800-426-4840 and ask if our Sales and Customer Service team can look up which tent you purchased. You can use that information to order a set of replacement poles from Tent Pole Technologies. If you need to use the tent soon, check out this Expert Advice article How to Repair a Tent Pole for some tips for a temporary fix.
Hopefully this helps!
At REI, we believe time outside is fundamental to a life well lived.
So is it not possible at all to just order replacement poles? I looked at the site you linked and it recommends a 3rd party repair shop... REI should service their own branded products. Especially something like tent poles...
We were camped at Dead Horse Point State Park in Utah and had a bad wind storm over night. Snapped all my guy lines and bent the main overhead poles and snapped one of the corner poles. REI Kingdome 8. Mine is also the older version - the one where the two end poles don’t cross on the side. It is very apparent why the design changed. Now I have a $600 tent that is unusable.