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How do I repair a zipper issue on my Tepui roof top tent?

I recently purchased a Tepui.  The zipper along the base has separated.  Is there a fix?  Where can I take it to have it repaired?  I've set it up 4x and used it 7 nights.  The zipper separated after the 3rd night.

1 Reply

@BadgerMark Thanks for reaching out!

We have some questions for you to help us narrow down a solution. Which model Tepui do you have? Can you clarify which zipper you are referring to? Is it the zipper that holds the cover on when you're traveling with it? Is it the zipper that holds the tent to the base/platform? Is the zipper separated from itself (i.e. cannot zip together) or is the zipper ripping away from it's fabric entirely?

These questions will help guide us to a repair solution, however, likely your best bet is to call Tepui's Customer Satisfaction Department at 1-800-301-9874. 

Hopefully this helps, thanks!

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