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Help with a Stratos Air pad that doesn't hold air.

Hi REI,

I bought a Stratos air pad a couple of years ago as a back-up for our Flash and put it in the closet for future use.

Today when I inflated it the first time on our living room floor in advance of my son's friend arriving for a sleep over it is not holding air.

I am wondering if there is any sort of warranty still available on this product or it it is now destined for landfill?

I should also mention that being in Vancouver with the borders closed it would be difficult to return to an REI location at this time.

Thanks for any help you might offer.

Scott Morton

 

 

 

 

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1 Reply

@Morty Thanks for reaching out!

Sorry to hear that your stratus air pad isn't holding air. We've had several threads here in the community that may help you out with some ideas for repairing you sleeping pad. Depending on what the issue is, check out some of the advice found in these posts:

If it doesn't seem like any of those will get your pad back into service, feel free to call our Sales and Customer Service team at 1-800-426-4840 to speak with someone about a return.

Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
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