Sorry, either you cannot reply to this topic or you have not verified your email address by clicking on the verification link in the email we sent you when you registered. If you did not receive an email from us, or need us to resend it, please visit your User Profile page.
Thanks for reaching out, however, we're sorry it is because you're needing to replace your tent poles. You have a couple of options to help get your tent back into service:
You can reach out to Big Agnes directly via their support website or by calling 877-554-8975.
You can connect with our preferred tent pole repair vendor, Tent Pole Technologies and see what they can offer in terms of repair/replacement. You can find their contact info on our Gear Repair Services page.
Hopefully this helps, thanks!
At REI, we believe time outside is fundamental to a life well lived.