REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.
I just purchased an Osprey Aether 70 AG backpack. Fiddling around with it at home, and it looks like Osprey used mismatching buckles on the straps for the removable daypack - the "male" part is too small and won't click into the "female" part.
Is this a known issue-- and if so, how can I get the correct buckles?
Or, am I missing something here? I don't see any other buckles where the straps could attach.
If it helps, the "male" buckle piece on the daypack strap is on 15mm nylon webbing and appears appropriately sized for the webbing. The "female " element on the bottom of the daypack, however, uses 20mm webbing and is appropriately sized - and it locks back onto the main pack just fine.
Sorry, either you cannot reply to this topic or you have not verified your email address by clicking on the verification link in the email we sent you when you registered. If you did not receive an email from us, or need us to resend it, please visit your User Profile page.