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Womens Patagonia Radalie Insulated Parka

I bought this jacket 2 years ago and the zipper is constantly getting stuck on the fabric near the zipper....I literally have to pull the jacket over my head or step out of it.  Very Very frustrated with this jacket and would like to know how I can replace it.  It's in perfect new condition - beside the design flaw.  What can you do for me.  

Item# 1345270003


1 Reply


Thank you for reaching out, although we are sorry it is because you are having this issue with your jacket. Here in the community we don't have visibility to purchase details so we are unable to make a determination about your jacket. Our return policy states that you can return a purchase within one year with proof of purchase. It sounds like this is outside that time period, so you will need to visit your local REI store or reach out to our sales and customer support team at 1-800-426-4840 or via Live Chat to discuss your options.

Additionally, we wanted to let you know that we removed your order information from your post to help protect your privacy.

Hopefully this helps, thanks!

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