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With curbside pickup at REI, can I try items on before purchasing?

I am interested in buying backpack equipment. Will I be able to get things brought out to me curbside to try on so I can pick a pack and equipment that fits and is right for me? 

4 Replies

Thanks for the question!

As @REI-AlySstated in your previous post, we have just launched curbside pickup at selected stores, with the goal of expanding this option nationwide. As you think about trying on a pack, please bear in mind that in the early phases of rolling out this service, it will not be possible for us to accept returns curbside. While you are correct that a virtual outfitting session is not quite the same as trying on the pack yourself, we do encourage you to try it out as it can make it much easier to narrow down your choices. We have heard great feedback from our customers who have tried out this service.

Hopefully this helps!

At REI, we believe time outside is fundamental to a life well lived.

@REI-JohnJyou didn't answer the question.


@dylan3492 Thank you so much for pointing this out!

@msb1388  I apologize that I didn't directly answer your question! As we roll out curbside, it will not be possible to try items on for fit. We hope that our virtual outfitting service can help with fit while we work to reopen stores more fully.


At REI, we believe time outside is fundamental to a life well lived.

@REI-JohnJHopefully REI will put more emphasis on the "reopen stores more fully" part.