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Will you hold an order delivered to a store until you re-open?

Hello,

I have an order waiting for me to pickup at one of the REI stores in Colorado. Will you hold it until you reopen on March 27?

Thanks,

Susan

1 Reply

@susanmp the quick answer is yes, we will hold your order in the store until we reopen! In addition, because it sounds like your order is already at your local store, you may have the option of picking it up today or tomorrow. Our teams will be working to contact all customers who have packages that have already arrived in the store and arranging for alternate pick-up options on Mon and Tue of this week. This option will only apply to packages that have already arrived, not those that are in transit, and we are asking that folks wait to be contacted by our store teams. Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
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