I bought a bike a few days ago to help me through the quarantine. The delivery date is March 19.
1. Will the bike still ship?
2. Does it qualify for free shipping?
3. Will it arrive assembled?
I planned to call this morning to ask but saw there’s nobody to answer the phone and rather I should use this forum.
@Lamowery we are so sorry we missed getting a response to your question on Monday. Do you still have questions about your bike order? Let us know here, or connect with our Customer Support team at 1-800-426-4840 Mon-Fri 5am-10pm PST and Sat-Sun 6am-9pm PST.
@Lamowery we are sorry to hear you've been unable to connect with our Customer Support team. Here in the community, we can answer two of your questions, however for specific order information, it does require connecting with Customer Support.
Regarding your bike: while we expect that all orders currently being shipped to our stores, despite their closures, will arrive and be held until the stores reopen, the situation is incredibly dynamic and circumstances may shift for specific orders. If you haven't had luck connecting with CS over the phone, perhaps Live Chat or email would be more convenient?