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Why was I charged for an oversize item?

Hi I ordered an exped megamat max duo #1711160001 and was wondering why I was charged an oversize shipping fee. Im on the exped website and diemensions are 29.5in (2 1/2 ft) length and 13.8in (1.1ft) diameter with it being 13lb in weight. I feel like I shouldnt be charged 35 for that item.... 


1 Reply

@jensko Thanks for reaching out!

We're sorry there is some confusion as to why you were charged oversize shipping for this item. Because we do not have access to order or shipping information in the community, your best bet is to get in touch with our Sales and Customer Service Team at 1-800-426-4840 or via Live Chat. They are in the best position to answer your questions about your order.


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