Thank you for reaching out and providing feedback on your recent experience in our store. We are truly sorry for the frustration caused by our systems and the process it took to return your shoes. Were you able to get the correct size ordered? If not, you can call our sales and customer service team at 1-800-426-4840 and they may be able to help you get that completed.
Thank you for being a customer at REI, we are sorry we missed the mark with your exchange.
At REI, we believe time outside is fundamental to a life well lived.