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Why are out of stock items still visible online?

Is there any way to get REI to delete items off your website when they are no longer available? Several times I have seen an item online and spent a lot of time researching, reading about it on your website only to find out it is no longer available when I add it to my cart. It's extremely frustrating and time consuming.

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7 Replies

@jlfreitas Thanks for reaching out!

We're sorry you are having a negative experience on REI.com. If at all possible, could you pass along which specific products you are experiencing this with? As we loop in our online team, it will be beneficial to be able to give them specific issues to resolve.

Thank you for being a customer! 

At REI, we believe time outside is fundamental to a life well lived.
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I had a similar issue with item #1332320005 yesterday, except even more frustrating: You can add it to the shopping cart, but then when you go to check out, it says, "The following products are no longer available and will be removed from your order". More than 24 hours later, it still shows up as "Low inventory! Order soon." on the website but still gives the same "no longer available" when you actually attempt to order it.

@norrab11 

Thank you for reaching out and we are sorry that you are having this experience. We have connected with our digital team and this item has be removed from the website (we just checked and confirmed this). We appreciate you taking the time to let us know about this issue so we could follow up and fix it.

Thank you for providing your feedback and for being a customer of REI.

At REI, we believe time outside is fundamental to a life well lived.
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This issue looks like still open. Especially for the product of ARCTERYX. Example, Gamma SL, ZETA SL, ATOM...

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@hesback 

We apologize that you are also experiencing this issue. Can you provide more specific details about which products you are seeing this issue with? Style, color, and size would be helpful in tracking this down. Thanks!

At REI, we believe time outside is fundamental to a life well lived.
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Any color with size S of Gamma SL and Zeta SL encounter this issue. I tried website and APP.

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@hesback 

Thank you for providing the specific products you were encountering this issue with. We are sorry the problem persists. We have attempted to replicate the issue with the products you listed and were able to place them in our cart and get all the way to the point of payment entry without issue. If you are continuing to run into this problem, we encourage you to reach out to our sales and customer support team at 1-800-426-4840 or via Live Chat as they will be better equipped to walk through to process with you to see when the problem pops up. Additionally, they can place the order for you if needed. We apologize again for this issue and hopefully we can get you the jacket you're looking for soon!

At REI, we believe time outside is fundamental to a life well lived.
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