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Where can I find tracking information on my REI order?

Hello. I made an order on Sunday from REI for the first time ever. I can't seem to find the function which allows me to track the package. Please advise?

2 Replies

@Echo Thanks for reaching out and for shopping with us!

You should have received an order confirmation via email once you placed your order.  You will receive tracking information to the same email address once your package ships. Given the holiday and order volume during this sale, that should be in the next couple of days. Unfortunately, we do not have access to order information here in the community. For any questions about your order information, please reach out to our Sales and Customer Service Team at 1-800-426-4840 or via email or live chat

Hopefully this helps, thanks!

At REI, we believe time outside is fundamental to a life well lived.

@Echo in addition to the email that you'll receive with tracking information, you will also have access to your package's tracking information (once it ships) in your online account (My Account -> Purchase History). For any order that has not yet shipped, you will see an "In process" status; once it ships, you'll see an "In transit" with a tracking number. Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.