When will REI begin accepting curbside returns?

[Makk]

it sounds like curbside will be the new normal for a while? Any guesses as to when curbside will accept returns? I've had an expensive roof top tent that I got right before the pandemic and many things changed since then, really want to return it. It's still new in box. Thank you! 

[REI-JenK]

@Makk thanks for reaching out with this question! At this time, we are in the early stages of getting curbside pick-up launched in a few select locations, with the plan to expand nationwide over time. In the early phases of curbside pick-up, it will not be possible to for us to accept returns curbside. We will continue to provide updates to these services here in the community in addition to across REI.com.

[Makk]

Yep, thank you,  I saw that. Any ideas when it would be available? E.g. if it's expected in the next 3-6 months, I may consider eating the large shipping cost to return it. Thank you

[REI-JenK]

@Makk sounds like you'd already seen our FAQs - sorry for the redundant answer! In terms of curbside returns, we do not have an ETA to share and would therefore recommend connecting with our Customer Support team at 1-800-426-4840 to chat through your specific situation and see what options might be available.

[mcher4]

HI there! Does REI have an update on when they will accept curbside returns? It's been almost 2 months since this post. Thanks! 

[REI-JenK]

@mcher4 thanks for the follow-up question! We do not have an updated ETA on curbside returns, so the two options for processing a return are in-store (nearly all of our stores are now open) and through the mail.