When will I receive my membership packet?

[edithwoods]

Order Number placed on April 15, 2020.

I have not received my membership packet. I was told to expect to receive the packet within 2-3 weeks. What is the status of receiving the packet? Thank you.

[REI-AlyS]

Hello there @edithwoods!

Thanks for reaching out to us in the Community!

Sorry to hear that you haven’t received your membership information just yet.

Unfortunately, here in the Community we do not have access to order specifics. But just to clarify, were you provided with a digital copy of your membership number to use in the interim?

In order to receive specific order details, I would recommend reaching out to our Customer Support team. You also can look up your membership information on our Membership Benefits page. 

Hope this helps!