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When to contact customer support about return issues?

Hi, recently I returned a product in store at rei and was not given a receipt from the transaction nor was one sent to my email. It’s been two days and there isn’t a pending notice on my return and I haven’t received my money back. How long should I wait before I make a call to costumer support? 

1 Reply

Hi @Swigonski3 - We do not have visibility on orders and customer information here in the community, so we are unable to see what is going on with your specific case. Talking with our Sales and Customer Service team is the best way to receive updated transaction info, so there’s no need to wait before calling. They can be reached at 1-800-426-4840. Hopefully they'll be able to figure out what's going on quickly! 

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