A bike I purchased from REI a while back recently failed on me. By that I mean the actual frame that holds on the back derailleur actually snapped off while i was in a low gear climbing a steep. There's no way to repair this it's the actual frame that just broke so it is more of a manufacture's issue.
Long story short b/c of this failure i have to get an entirely new bike.
I obviously wish i didn't have to do that so i'd like to bring up this failure to see if i can get some kind of help in making me whole again with a bike that i can ride.
I know REI has a really good track record with customer satisfaction and returns so I'm starting here but if I need to just go straight to the manufacture I understand. Just seeing what you thought.
I want to keep riding my bike especially during all this extra time we have during the Covid pandemic.
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