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What should I do if I am having trouble placing an order on REI.com?

I tried to buy the above Tilley hat and something went wrong during checkout.  I have a $40 gift card which I wanted to use.  I entered the card number and the $40 was applied to my total.  Then the checkout process blew up.  I went back in but when I tried to enter the gift card, I was told the card had already been used and it would only show the original total of $70, not the $30 after applying the $40 gift card.  How can I get my gift card back?  Or find someone live to check me out and apply the gift card?

Thanks, Tom

TYSmitty
S'mores Maker
S'mores Maker
‎05-13-2020 06:41 PM
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1 Reply

@TYSmitty we are sorry to hear something went wrong while placing your order. Because we do not have access to order or account information here in the community, please reach out to our Customer Support team at 1-800-426-4840 for help fixing your order.

At REI, we believe time outside is fundamental to a life well lived.
REI-JenK
REI Community Manager
REI Community Manager
‎05-13-2020 07:22 PM
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