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What should I do if an item was never delivered?

Hi,

I had ordered some items and the first one arrived but the second one did not.  It has been just under three weeks.  

I called UPS and they said I needed to call you. 

Please let me know what I need to do next. 

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What should I do if an item was never delivered?

@rdochinez we're so sorry to hear that a package you ordered never arrived. Unfortunately, here in the community, we do not have access to individual orders. Instead, you'll want to connect with our Customer Support team at 1-800-426-4840 or via LiveChat, noting that wait times may be longer than normal as our volume of customer contacts is significantly higher than normal.

In addition, we have removed your personal information from your post to help protect your privacy.

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