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@rdochinez we're so sorry to hear that a package you ordered never arrived. Unfortunately, here in the community, we do not have access to individual orders. Instead, you'll want to connect with our Customer Support team at 1-800-426-4840 or via LiveChat, noting that wait times may be longer than normal as our volume of customer contacts is significantly higher than normal.
In addition, we have removed your personal information from your post to help protect your privacy.
At REI, we believe time outside is fundamental to a life well lived.