cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

What should I do about a bent pole with a sun shades/ shelters?

I purchased a rei kingdom porch in March with my dividend and coupon and the first time I set it up in my backyard to test it out, a pole bent. Is this a flimsy product or do you think it was a fluke? 

 

0 Likes
2 Replies

either way, return it.

REI Member Since 1979 YouTube.com/philreedshikes
0 Likes

@karacirioli typically the poles associated with our Kingdom tents are quite durable - they are designed to bend enough for proper set-up but should not bend significantly. As soon as it reopens, you can certainly visit your local REI store to discuss the issue and explore a return/replacement.

At REI, we believe time outside is fundamental to a life well lived.
0 Likes