What do I do about an order received that was missing parts?

[TALOYTALOY]

Hi there! I ordered a backpack a few weeks back. The backpack received was damaged according to my sister. She said that the backstraps are missing as well as the backpack cover. I sent the bag to her address since I live in Canada. If you can please help me out. Thank you. 

[REI-JohnJ]

@TALOYTALOY 

Thanks for reaching out and we're sorry that your order appears to be missing pieces.

Your best course of action is to call our sales and customer service team at 1-800-426-4840 and talk to them about solutions. Here in the community we don't have access to order information. Also, we removed your order number to protect your privacy.

Hopefully this helps, thanks!