Showing results for 
Show  only  | Search instead for 
Did you mean: 
Membership now as great as the outdoors!
Already a member? Take a look at the Co-op Members section of the community.
Ready to join? Explore all of the benefits here.

What can I do if I missed delivery of my REI order?

I miss my order today, because the gate to my building was lock. what's my next step from now?

ups have my number I don't know why they didn't send me a text 


1 Reply

@rosiecruz Thanks for reaching out!

We're sorry your package was missed today. Your best bet is to reach out to UPS with your order information (personal information and/or tracking number) and see if there is anything they can do for you. Unfortunately, we are unable to make any changes to a shipment once it has been picked up by the carrier and is in transit.

Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.