I'm searching for warrantee information Komperdell trekking poles I bought via mail order last year and how I can get a replacement part.
I saw in the Return Policy where "merchandise purchased after 3/15/19 may be returned once our stores reopen." I'd just like to get a lower lock clasp that broke on one of my poles. It looks like it's attached to the upper section though.
I'd like to get this resolved soon but I realize these times require flexibility, patience and empathy. I certainly don't want put anyone else at risk for my minutia.
I'd just like to know if and how I can start the process for getting a replacement part. Should I contact Komperdell directly?
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@graziergeek thanks for reaching out and I am sorry to hear you have had an issue with your pole.
As you mentioned, with our stores closed it is a bit tricky to source replacement parts from our vendors. If you are looking for a solution in the meantime, I would suggest contacting Komperdell directly. They currently have a message posted on their website offering to assist customers directly.
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