The valves on my REI Campbed 3.5 have stopped working. The pad is excellent shape, but the volumes no longer hold the air in. (they have been troublesome for a while). I tried a Thermarest Valve, but it is too small in diameter. Any suggestions? Can’t find a replacement Valve and it was an expensive purchase!
Hi @Mallwei - We’re so sorry to hear that the valves are no longer working. Sometimes air pad valves get finicky over time, making them harder to twist open/closed and at times the plastic parts can break. Unfortunately, we do not currently have a valve replacement option for the co-op pads. If you’re near an REI store, we encourage you to stop in and see if one of our employees can help troubleshoot what’s no longer working with the valves. And as @Philreedshikes mentioned, within one year of purchase, you can ask about a return or exchange. Hope this helps!
As a longtime REI co-op member, I find this answer to be completely unacceptable. Basically, what you’re saying is that, after one year, this camp pad is not replaceable and unrepairable - not cool; not what I expect from REI. I simply don’t accept the statement: we don’t sell replacement valves ... why? What type of camping equipment is unrepairable, such that it has to be thrown away?
Like Mallwei, and like so many others I have seen posting online over the years, I have had problems with the valves on TWO REI camp beds and, like Mallwei, I have tried alternate fixes. REI knows this is a problem because when I went to the local store, the salesperson just sighed - he regretfully explained that there’s no known repair - just throw it away and buy another one.
@JD_DE Thank you for reaching out.
One of the reasons we're most excited for this online community is the ability to hear directly from our members and customers with their ideas, suggestions, concerns, and more. A very good example of this is the desire of our members and customers for better options to repair their gear. Whether it is sleeping pads, trekking poles, backpacks, or tents, our customers want better ways to keep their gear working for them in the field (and out of a landfill). Please know that we take this feedback seriously and have passed it along to our Co-op Brands and merchandising teams. We appreciate you taking the time to share your concerns with us here in the community.
Like S’mores Maker I found the reply by REI-CarterC to be of no help at all and a useless Customer Service cop op answer. More troubling is the follow up from REI JohnJ which was even more useless. REI has known for more years than I can think of about the valves issue not to mention they just sometimes break for no fault of REI. Like my dog chewing the end off one of my Camp Pads. The fact that after all these years they still do not offer a repair service or at least a replacement valve kit is unacceptable. They manage to keep manufacturing them for sale, but can’t at least offer their valve supplier for replacement parts is ridiculous. My wife and I have had our two Camp Pads for car camping for 12 years and will not be replacing them with another REI product. Our 30 year old backpacking Therm-a-rest pads have only had one leak which was easily repaired and one broken valve, again the dog, which was easily repaired. Both repairs for less than $25. Our new car camping pads will be Therm-a-rest or another product. Unfortunately REI is just not what it used to be and has slowly been losing my business over the past few years. Quality has dropped and Customer Service is nothing more than an attempt to protect their brand, not help the customer. The product is just no longer worth the price for me.
Hi @Dawgbone - Thank you for reaching out and sharing this detailed feedback with us. We have passed it along to our Co-op Brands team, in addition to the other comments on this thread.
While we know you are disappointed with our current offerings, we are happy to hear that your sleeping pads have lasted as long as they have. For their replacements, Therm-a-Rest pads with WingLock valves may be a good option for you, as they have replacement valves available in case the originals break over time.
Thanks again for taking the time to share this with us and we hope you'll give us another chance in the future.
I have a lightly used REI Camp Bed 3.5 that has given good car-camping service for several years. However, it leaked and deflated on my last trip. The source of the leak is one of the valves. It is not coming from the valve-to-fabric seal. Rather, a small stream of air rushes out of the valve itself.
I spoke about this with an associate at my local REI store last evening. Frankly, she was less than helpful. She didn't seem very knowledgeable about the product, and the sum of her advice was, "Sounds like it's time for you to buy a new pad."
It is a nice pad and has no other problems. I don't want to have to send it to the landfill and then pay for a new pad. I need to get this one fixed if possible. Are there valve repair or replacement options?
Thank you for reaching out and we're sorry to hear that you are having this issue with your sleeping pad. Can you give us a bit more detail on your Camp Bed 3.5? Do you know when you got it? Can you describe the valve? Or, better yet, post a photo? The REI Co-op Camp Bed 3.5 has undergone a couple of updates over the years and the valve has changed as well. Knowing which one you have can help guide us in making a recommendation to help you out.
Well, it sounds like it’s now past the return time, probably going to have to brace yourself for a new purchase
ps- it’s bad luck this only happens when you need it the most, I fear this more than getting lost or attacked by a bear