@peggyhall I'm not sure I fully understand your question. Here is a link to our Return Policy, which may answer your question about returning used shoes - there are many variables that go into whether we can accept a return - proof of purchase, how long you've had them, the reason for return, to name a few. You can always check in with your local store, call our Customer Support team at 1-800-426-4840, or connect with us via Live Chat to inquire further. In terms of "picking up from a store," can you provide a bit more context to this part of the question? Thanks!