Co-op employees and members,
As the coronavirus COVID-19 outbreak continues to spread throughout the communities where we all live and work, we have consistently looked for ways to help protect the health and safety of our employees and customers. Since our founding, REI has been about doing the right thing for our community.
After a great deal of careful consideration, we are temporarily closing our 162 retail stores nationwide starting tomorrow, March 16, through March 27. I believe that is the right thing for our community. In fact, I believe it is our duty—to do all we can to help keep one another safe in this unprecedented moment.
That also means all employees from our stores will be paid during this temporary closure. And, even with our stores closed, we will be working hard to do everything we can to continue to serve our customers. All orders through REI.com will get free shipping while our stores are closed. Customers who have questions about gear and local outdoor activities that they’d normally ask in our stores can get answers through our digital community, REI Conversations and Co-op Journal will feature articles that help people find ways to get outside even during these challenging times.
We’ve always been deliberate and transparent when making significant decisions about our business. This is a difficult decision for any business, and I do not make it lightly. Our decisions are grounded in the belief that there are more important things than business right now—we owe that to one another.
Know that we will continue to work closely with our teams and public health officials throughout the country to understand how to best serve your needs, and serve our customers as soon as local conditions allow. We’ll continue to share information with our members and employees as we move forward together into a future that’s hard to predict.
In the meantime, thank you for your understanding, your patience and, most of all, for being a part of this incredible community. The outdoors remains a vital part of all our lives, especially in moments like this.
Be well and take care of one another.
My very best,
President & CEO, REI Co-op
Wow, I am so impressed by your dedication to health, community safety and above all, your employees. As a Canadian, I've been on the fence about joining REI membership but your leadership demonstrates the values I support and want to encourage during this tumultuous times. - I'm in and joining now!
@CQueen you just made our night! Thank you for reaching out, sharing this, and joining the co-op; there are lots of great things about being an REI member - let us know if you have any questions!
An added issue to Washington State REIs is the major closure of businesses by the Governor, is the closure part of that, just chance timing, and how might the Washington state closures affect REI's plans?
@ECharles we aligned our approach nationally with the latest guidance from the Centers for Disease Control and local health officials, prioritizing the health and well-being of our employees, members, and communities. We'd love a little clarity on your question about how this may affect REI's plans - is there a particular part of our business you're wondering about?
Bravo REI, and excellent that you are paying your employees. I am a customer and it feels more like a community than a business! Question: how about outdoor activities? We had an outdoor photography class scheduled for Saturday in DC. Is that cancelled, re-scheduled? Thank you!
@Eve thank you for the words of support! Yes, we have cancelled all classes and events and our teams are currently working to process both the cancellations and refunds. Hopefully we'll get to see you for another photography class in the future!
Hello quick question. I got the 20% off coupon today and was planning on going to the store on Friday to buy the backpack with the coupon but Since I can't and I need the backpack for next weekend, is there any way you can accept coupons early since we have to deal with shipping and I need it before next weekend. And can't go to the store to get it and make sure I get it on time? If so it would be greatly appreciated and we don't have to stress about the item arriving late and not being here when we need and still be able to use the coupon. Thanks!
@Corzine Thanks for reaching out!
For a question as specific as this you will need to reach out to our sales and customer service team at 1-800-426-4840. They will be able to assist you with your purchase and talk you through your options.
Hope this helps!