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Update on estimated arrival dates on bikes shipped from REI?

Hi, I ordered 2 bikes on April 22nd with an estimated arrival date of May 5th, today. I completely understand the issues REI is facing with COVID-19 and I’m fine with the delay. But is it possible to get an updated EAD?

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Hi there @Rognperly !

Thanks for reaching out to the Community and for being patient during these unprecedented times! 

About shipping bikes right now: after the bike is ordered, it goes into a queue at one of our distribution centers/stores for final assembly and packing. During this process, we don’t have visibility to the exact location in the queue where your bike is. But what we do know is that as soon as those bikes are assembled and packed, you will receive a confirmation email that they are on the way!

I hope this gives you a little better understanding of the process during this time and again we appreciate you being patient! 

Hopefully you’ll be riding soon!

At REI, we believe time outside is fundamental to a life well lived.
1 Reply

Hi there @Rognperly !

Thanks for reaching out to the Community and for being patient during these unprecedented times! 

About shipping bikes right now: after the bike is ordered, it goes into a queue at one of our distribution centers/stores for final assembly and packing. During this process, we don’t have visibility to the exact location in the queue where your bike is. But what we do know is that as soon as those bikes are assembled and packed, you will receive a confirmation email that they are on the way!

I hope this gives you a little better understanding of the process during this time and again we appreciate you being patient! 

Hopefully you’ll be riding soon!

At REI, we believe time outside is fundamental to a life well lived.