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Unhappy with online sale

I am very unhappy with the online sales department. First of all, did I miss a place to just send do an exchange rather than have to buy 2 more? Also, I realize you are not Amazon, buy the USPS is just awful. Why does every order have to be a few days late? Also, it’s a pain that I buy two of the same items in different sizes, and thanks to USPS they are both late and one is two days later.

I buy from you because I want to keep you in business, I want to support you, but the USPS late deliveries will make me think twice next time. 

1 Reply


Thank you for reaching out, we are sorry to hear that you are unhappy with your experience at REI. Unfortunately, we are not able to offer direct exchanges by mail. You can find more information, including several FAQs relating to returns and exchanges, on our Return Instructions page.

At this time, we are receiving more online orders than usual and delivery of some orders may be delayed. If you would like more information about our estimated arrival dates for shipping, you can find it on our Shipping Timeline page. We appreciate your patience as we fill orders as quickly and safely as possible.

At REI, we believe time outside is fundamental to a life well lived.