Showing results for 
Show  only  | Search instead for 
Did you mean: 
Welcome REI Co-op Members!
We're glad you're here. If you can't access the Co-op Members section of the community,
click here for instructions on how to join the section that's just for you.

Unable to add REI mastercard to google pay / google wallet

When I try to add the credit card to gpay, it says that US bank wants to "verify my request" by having me call a hotline. Which is weird, since all the other credit card issuers simply have an automated system.

But the problem is that nobody on the US bank hotline ever picks up. I've called and waited on hold for 45+ min every day this entire week trying to get a hold of someone from US bank to push a button and activate my card in gpay. Utterly ridiculous. First the hidden option to create a US bank account just for the credit card, and now this. I hope REI chooses another issuing bank when their contract with US bank expires.

1 Reply


Thank you for reaching out, although we apologize you’re having this issue. We will pass your feedback along to the appropriate team.

At REI, we believe time outside is fundamental to a life well lived.