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Unable to access Direct Message feature.


I received a direct message from @REI-CarterC but when attempting to go to the message I get an error saying I don't have access to it.
Not a huge issue - I saw the message in a notification email but strange I couldn't see my message.

Am I missing something?


2 Replies


Thanks for reaching out!

It looks like it was an access issue on our end. It should be corrected now. If you still cannot access your direct messages please let us know.


At REI, we believe time outside is fundamental to a life well lived.

Indeed - Looks good now.