Showing results for 
Show  only  | Search instead for 
Did you mean: 
Welcome REI Co-op Members!
We're glad you're here. If you can't access the Co-op Members section of the community,
click here for instructions on how to join the section that's just for you.

Trying to find receipt for my Arc'teryx raincoat


I bought an Arc'teryx raincoat from REI a couple years ago. It has stopped keeping the rain off. Do I need to "treat" it in some way to make it waterproof again? Also, I would like to get the record of my purchase from REI in case I need to talk to the company. Thanks!

1 Reply

Hey @porrojd, great question!  Based on use, material, and adventure, you will need to periodically revive the DWR of your rainwear.  REI has a great series about that here.

As for the record of the purchase for your awesome Arc'Teryx coat, if you are an REI member, we will have that purchase on your membership.  If you would like to have that purchase record, you can log into membership account and review your purchase history.  You can also contact us here at the REI Help Center. 

@porrojd, we are excited for you to get outside... even if its raining.

At REI, we believe time outside is fundamental to a life well lived.