I bought an Arc'teryx raincoat from REI a couple years ago. It has stopped keeping the rain off. Do I need to "treat" it in some way to make it waterproof again? Also, I would like to get the record of my purchase from REI in case I need to talk to the company. Thanks!
Sorry, either you cannot reply to this topic or you have not verified your email address by clicking on the verification link in the email we sent you when you registered. If you did not receive an email from us, or need us to resend it, please visit your User Profile page.
Hey @porrojd, great question! Based on use, material, and adventure, you will need to periodically revive the DWR of your rainwear. REI has a great series about that here.
As for the record of the purchase for your awesome Arc'Teryx coat, if you are an REI member, we will have that purchase on your membership. If you would like to have that purchase record, you can log into membership account and review your purchase history. You can also contact us here at the REI Help Center.
@porrojd, we are excited for you to get outside... even if its raining.
At REI, we believe time outside is fundamental to a life well lived.